Sportsbook Agent - Sportsbook - PT

About the Role

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: OUR COMMITMENT TO SERVICE: We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests. Job Summary: Providing outstanding customer service while processing wagers for customers who are betting on the results of sporting events and is responsible for efficient and timely exchange of cash on all transactions. Essential Job Functions: Must adhere to the Seminole Tribe's Policies and Procedures. Professionally engage patrons to effectively resolve disputes and answer questions while enhancing the customer experience. Maintains and balances a till for use in issuing and redeeming tickets and vouchers including following void procedures and cash handling procedures. Communicate and promote our menu of wagering options and promotions to patrons. Strong knowledge of when and where to escalate potential complaints, business risks, and potential VIP customers. Maintains a neat and well-stocked window for the next shift. Adheres to all rules and regulations set forth by jurisdiction. Proper execution of cash handling polices. Timeliness of identification/ appropriate escalation of issues for resolution. Compliance with regulatory and legal requirements. Qualificati