Security Shift Manager

About the Role

The Security Shift Manager is responsible for monitoring the daily security operation on an assigned shift while ensuring that courteous and prompt service is provided by department employees, and assisting in the protection of life, safety and casino assets. It is the responsibility of the Security Shift Manager to assist in protecting all casino assets and ensuring that the department is running efficiently and safely. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Responds, mitigates and de-escalates any incidents that require Security intervention within SGC guidelines. Incidents may include, but are not limited to; intoxicated guests, domestic disputes, assaults, larcenies, harassment, medical situations, critical incidents, etc. Ensure that Security team members follow appropriate guidelines for critical incidents. Acts as liaison between on duty Security Management and responding external agencies. 2. Assume the role of Incident Commander during emergency situations when the Security Operations Manager or above is not on property. Have an in-depth working knowledge of roles of all Security personnel for emergency situations. Have a strong working knowledge of emergency plans and protocol such as the Emergency Response Plan or Business Continuity Plan for Security. Notifies the Security Operations Manager or above when appropriate. 3. Maintains a professional attitude and demeanor that inspires those who report to them and fosters a positive work environment. 4. Develops, mentors and trains enrolled Seneca Nation members for future career paths within the company. 5. Approve and submit all activity, incident reports, logs, etc. reports generated by Security personnel. 6. Oversee the Security Ambassadors, Special Event Officers, Security Officers and Security Supervisors, ensuring that all policies are followe