Hotel Clerk II - Part-Time

About the Role

 Sell rooms utilizing excellent customer service skills and yield  management.  Resolve customer complaints and answer guest inquiries regarding hotel  services, events, directions, local attractions, etc. in a friendly, professional  manner.  Complete all registration forms and computer input.  Retrieve and distribute room keys.  Calculate and print hotel bills, and accept payment for various room  charges utilizing standard cash and credit procedures.  Communicate with Executive Hosts regarding hotel stays.  Utilize computer to run necessary reports.  Balance all transactions at the end of shift (audit out).  Operate manual procedures in the event of computer failure.  Other duties as assigned by management.  High school diploma or equivalent, and minimum 6 months front desk  experience.  Ability to utilize basic office machines and telephone. Minimum typing  speed 45 WPM. 10-key experience a plus.  Ability to communicate with guests and staff in English.  Knowledge of hotel key system.  Must be able to work flexible shifts.  Able to stand for long periods of time.  Detail oriented and able to multitask.  Ability to add, subtract, and audit accounts.  Money handling experience and ability to operate electronic draft system.  Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.  Must be able to obtain/maintain any necessary certifications and/or  licenses as required by local gaming regulations.