Representative, Accounts Receivable

About the Role

Summary Statement: The Representative, Accounts Receivable, is responsible for a range of accounts receivable functions within daily operations, including collections, billing, audits, and addressing customer service and guest inquiries. This role supports the Manager, Accounts Receivable, and is an integral part of the Finance Team. All responsibilities must be performed in compliance with applicable laws, regulations, and Resorts World Las Vegas policies, practices, and procedures. Primary Job Duties: Includes but is not limited to: Communicate directly with guest and credit card processors in order to resolve disputes. Prepare and send email and/or upload general billing to guests and wholesalers. Pursue collections of past due accounts. Process travel agent commissions in preparation for payment to travel agents (TA). Research and respond to customer/guest inquiries. Help rectify any billing disputes between internal departments and guests. Maintain up to date information and comments on all client accounts. Ensure documentation is accurate, thorough, and focused on detail. Process and allocate credit card charges/refunds for guest inquires disputes and skips. Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc. Other duties as assigned. Qualifications: Includes but is not limited to: Ability to work varied shifts, including holidays. Working knowledge of Microsoft Applications (example Word, Excel). Ability to effectively communicate in English. Polished appearance and demeanor. Excellent customer service skills. Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures. Preferred : Working knowledge of Oracle database. Previous experience working in a large, luxury resort setting. Minimum Education and Experience: At least 21 years of age. High School Diploma or equivalent. Minimum of 6 months accounts receivable experi