Housekeeping Dispatcher

About the Role

The Housekeeping Dispatcher provides administrative support to Housekeeping and courteously responds to telephone inquiries for services. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Respond to telephone inquiries and requests for department services. Notify appropriate personnel or documents as needed. 2. Prepare typed correspondence/documents and provides office clerical support. 3. Create and maintain department files, records and logs such as payroll, employee files and associated information. 4. Promote positive public/employee relations at all times. 5. Participate as a panel member on SGC's Board of Review as needed. 6. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times. 7. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff. 8. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies. 9. Must complete all required SGC Training programs within nine (9) months from commencement of employment. 10. Attend all necessary meetings. 11. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule. QUALIFICATIONS/REQUIREMENTS: Education/Experience: 1. Must be 18 years of age or older upon employment. 2. High school diploma or equivalent required. 3. Office administration experience or related experience preferred. 4. Must possess clear pleasant speaking voice, good hearing and be proficient with the proper use of grammar to ensure ef