Assistant Manager - Housekeeping

About the Role

The Assistant Manager is responsible for assisting in the day to day operations of the assigned area of responsibility within the department to ensure Wynn Las Vegas standards are maintained by the staff.  This position is also responsible for providing leadership to enhance employee engagement and guest satisfaction.  Ensures the Wynn standards of cleanliness and appearance for all housekeeping areas, which include but not limited to; guest rooms, back of house lockers, and tower public areas.  Responsible for assisting in the managing all levels of staff including, quality assurance supervisors, guest room attendants, house person, and utility house person. Responsible for effectively managing many personality types. Implements a calm environment when under pressure. Must focus on key drivers of employee engagement and guest satisfaction. Provides clear direction, establishes goals and appropriate time frames, manages overall guest satisfaction, and monitors progress to achieve desired results. Conducts effective pre-shifts to ensure timely, accurate, and pertinent communication with staff.  Responsible for the productivity of assigned staff members. Works closely with staff to ensure their success.  Responsible for assisting with daily shift duties. Assisting the manager with daily duties, which include, but not limited to: room quality control, guest requests, tracking keys, daily pass downs, conducting pre-shifts, overseeing special projects, maintaining equipment and supplies necessary to support the department. Responsible for assisting with training and staff development.  Performing employee coaching and disciplinary actions by bringing performance issues or policy violations to the attention of the manager as issues occur or are assigned by the manager or department leadership. Creating and conducting performance reviews. Ensures staff is equipped with all tools to serve the guests’ needs, which include, but not limited to: ma