Wynn Rewards Casino Host

About the Role

Salary Rate: $70,000.00 - $73,000.00 The Encore Boston Harbor Wynn Rewards Casino Host The Red Card Casino Host position will be responsible for the continuous acquisition of new players to grow property player base and increase revenues along with assisting with special events and promotions designed for players. The Red Card Casino Host will constantly strive to exceed guest expectations through gracious and personalized service. The ideal candidate for this position will possess inherent customer service skills, a passion for guest care, and a commitment to proactive service and recovery as necessary. JOB RESPONSIBILITIES:   Work as a part of a team to grow the revenue and income for the organization. Spends significant time being on the casino floor, as scheduled, to greet and assist guests during individual visits as well as during special events and promotions. Assists at special events and promotions by checking guests in, assisting guests with playing the promotion, explaining how the promotion works, executing the promotion, and other support and duties as assigned. Develop one-on-one relationships with guests and provide exceptional service to cultivate and maintain relationships and to foster loyalty. Ensure that all guests are assisted in an efficient and courteous manner. Resolve complaints and issues effectively while escalating concerns as appropriate. Must be knowledgeable of, and be able to explain, games offered by the casino, current marketing events, promotions and programs along with benefits and privileges of using a Wynn Rewards card. Supports and assists in promoting new Wynn Rewards enrollments, including, but not limited to approaching guests playing without a card. Arrange reservations for guests for dining, spa/salon, or the hotel. Use sound judgment and make decisions in accordance with established comp and expense guidelines. Makes appropriate business decisions based on the limited complimentary authority within the position.