Casino Host

About the Role

The Casino Host is responsible for providing outstanding guest services to the patrons of the Seneca Gaming Corporation. Incumbent will promote the Player’s Club Card by making contact with perspective members, explaining the benefits and answering questions about membership through use of personal letters, notes, invitations, telemarketing techniques, email and direct player contact. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Welcome Seneca Gaming Corporation Guests, summarize the benefits of membership in the Player’s Club, and encourage guests to enroll. Responsible for generating a positive and friendly atmosphere for all casino customers. 2. Actively seeking new players to enroll into the Player’s Club. Verify patron information to ensure accuracy according to policy & procedure. Maintain and grow player database 3. Assist Player’s Club Members with any questions or concerns which include but are not limited to the point system, retrieval of lost cards, and addressing concerns with offers (or lack of) on accounts. 4. Provide comps and other services as required, consistent with company policy. Arrange accommodations and amenities, exceeding expectations. 5. Represent the company at internal functions and special events. 6. Actively seeks new players which include but not limited through networking and holding on-site events. 7. Complete assigned tasks, meets position expectations and achieve goals which include but are not limited to filling rooms, shows and events with qualified players. 8. Work with existing customers to increase trip frequency and develop them into patrons that are more profitable. Maintain timely confirmation and follow up contact with customers. 9. Market Seneca Niagara Resort and Casino to qualified slot and table players using personal letters, notes, invitations, telemarketing tech