Representative, Front Desk

About the Role

Summary Statement: The Front Desk Representative assists with hotel guest registration and check-out. This role owns the guest’s experience for arrival and departure operations. Primary Job Duties: – Includes but is not limited to: Assist with guest registration and own the guest experience for arrival and departure. Control and issue keys to rooms. Redemption of promotions, issuance of comps and reviewing guest play. Ensure all payment methods are accounted for and balanced at the beginning and end of each work shift. Resolve guest challenges and special requests within a timely manner. Assist in coordination of guest requests with all applicable departments. Monitor traffic flow and guest queues within the lobby and direct guests as appropriate to minimize wait times. Ensure guests have a seamless experience when using the mobile check-in solutions and ensure check-in equipment is functioning properly. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. Notify manager and/or security of all unusual events, circumstances and reported lost/stolen items. Ensure all Resorts World core values and property and department standards are implemented and applied. Obtain and maintain position-specific licensing. Staying current on all job-related operational tasks, job duties, review of company documents, etc. through Beekeeper and other internal communication tools. Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc. Other duties as assigned. Qualifications: – Includes but is not limited to: Ability to work varied shifts, including nights, weekends, and holidays. Strong interpersonal skills and the ability to deal with guests and work with business partners and colleagues from diverse cultures and nationalities. Ability to effectively communicate in English. Polished appearance and demeanor. Excellent customer service skills. Ability to obtain & maintain full knowledge and und