Guest Services Representative - Beau Rivage

About the Role

Biloxi, Mississippi The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: Join our team as a Guest Services Representative. In this role, you'll assist guests over the phone with service requests, coordinate with various departments, and ensure every need is handled with care and efficiency. Work with a team that values reliability and service excellence. Apply now. THE SCHEDULE: Swing Shift Off Days Tuesday & Wednesday THE STARTING RATE: $16.80 per hour THE DAY-TO-DAY: Handle all incoming and outgoing calls in a courteous, efficient and enthusiastic manner as outlined by Company and Departmental standards while maintaining composure and tact throughout high volume of repetitive customer, coworker, and intra‐department interactions in a fast‐paced environment. Provide dispatch services for guest requests related to luggage assistance, room service orders, housekeeping amenities, wake‐up calls, check-outs, early arrivals and late departures, messages, paging, long-distance assistance, and other special services requested by guests or administrative personnel. Perform data entry for requested services in housekeeping, front desk, bell, limo, facilities, and room service. Inform guests of property functions and facilities upon request. Dispatch bell and limo runs in accordance with front service department policies and procedures. Ensure that customer requests are met and confirmed within the guidelines established by management. THE IDEAL CANDIDATE: Must have a High School Diploma, GED, or equivalent. Must be 18 years old or older. 1+ year of prior relevant experience, high-volume call center or customer service experience, or an equivalent com