Ultra Luxury Concierge - The Mansion - MGM Grand

About the Role

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Ultra‐Luxury Concierge at The Mansion, this role involves providing ultra-luxury concierge service by creating personalized, high-end experiences for VIP hotel, casino, and convention guests. The concierge manages reservations, itineraries, guest requests, and communication across multiple systems while coordinating with different departments to ensure seamless service and resolve issues. The job also requires strong knowledge of Las Vegas dining and entertainment, excellent communication, and a focus on exceeding guest expectations and meeting five-star service standards. THE STARTING RATE: $22.00 hourly THE DAY-TO-DAY: Provide extraordinary service consistent with the Ultra‐Luxury core service standards, AAA 5 Diamond standards, Forbes Travel Guide 5 Star standards and brand attributes After completing new hire training team member must successfully operate through 7 different computer systems while managing multi line phones, respond to urgent emails all while performing the daily job responsibilities Assist VIP casino, hotel and convention guest reservations with hotel registration, hotel check out, concierge requests and provide all other supporting services Be able to properly identify Company Executives to ensure that all of their guest reservations are accurate and up to date Be and stay knowledgeable on all dining and entertainment venues in the Las Vegas area including but not limited to restaurants, golf courses, spas, nightclubs and tours in order to personalize recommendations for guests Be able to describe, solicit and enroll guests in the MGM Rewards l