Gaming Concierge, Slots

About the Role

Summary Statement: The Gaming Concierge is the face of guest service on the casino floor, with a focus on slots. This includes welcoming guests to Resorts World, enroll players into our Genting Rewards program, accurately processing and paying jackpots, performing minor maintenance of slot machines, assisting guests with various requests and needs, and supporting efforts to promote game play. Key responsibilities are providing exceptional service to Resorts World guests and creating an atmosphere that positively contributes to the guest experience. Primary Job Duties: – Includes but is not limited to: Circulate through an assigned area and respond to slot machine calls and customer requests in a quick and timely manner, and ensure the area is clean and safe. Providing excellent and personalized guest service while consistently smiling, greeting, and making eye contact with each guest and attending to their requests and needs. Enhancing guests’ casino experience by assisting with property and slot related questions, slot machine payouts, and enrollment into our Genting Rewards program. An ambassador of Resorts World and our Genting Rewards program, promoting and recommending Genting Rewards and Resorts World shows, restaurants and attractions to guests and stays current on property and departmental news and events to answer guests’ questions. Accurately and neatly complete all control documentation including jackpot slips, and necessary tax forms in accordance with Gaming Regulations and Resorts World policies and procedures. Accurately and securely maintain a currency bank to hand-pay jackpots and provide change assistance to guests. Works closely and communicates with other departments such as Cage, Food & Beverage, EVS and Security. Takes ownership of guest issues and acts quickly to resolve them within their scope of authority. Assists the Casino Operations Team (Table Games, Sports Book, Poker, etc.) with any tasks or special events as needed. Ensures compliance