Assistant Slots Manager - MGM National Harbor

About the Role

National Harbor, Maryland The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: Bring the energy, lead the team, and keep the excitement alive on the casino floor as an Assistant Shift Manager – Slots at MGM National Harbor . In this role, you’re at the heart of the action—guiding your team, elevating the guest experience, and ensuring every shift runs smoothly. If you’re passionate about leadership, thrive in a fast-paced environment, and love creating memorable moments, this is your time to shine. THE DAY-TO-DAY: Lead, motivate, and engage Slot Operations team members throughout your shift Foster a positive, high-performing work environment that supports employee growth and retention Deliver exceptional guest service aligned with MGM’s S.H.O.W. service standards Oversee daily slot floor operations, ensuring team members are executing duties effectively Communicate consistently with staff—sharing updates, coaching performance, and addressing feedback Train, mentor, and develop employees to meet departmental goals and advance their careers Resolve guest and employee concerns professionally and efficiently Delegate responsibilities and manage workloads to ensure seamless operations Ensure compliance with company policies, gaming regulations, and operational procedures Monitor and account for company assets, equipment, and sensitive keys during each shift Assist with performance management, including documentation, coaching, and disciplinary actions Support Shift Manager with projects, reporting, and operational initiatives THE IDEAL CANDIDATE: At least 18 years of age High School Diploma or GED required; Bachelor’s degree preferred 2+ years of