Remote Outlet Shift Mgr - Blues

About the Role

The Remote Outlet Shift Manager administers, directs and controls the effective and efficient operation of restaurants on a shift to shift basis. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Train all associates in the remote outlets and snack bars to perform their job duties to meet or exceed performance objectives for their position; provide tools and supplies needed. 2. Evaluate and directs personnel, provide disciplinary action when needed. 3. Ensure that all products served meet the established specifications and standards. 4. Participate in weekly management meeting. 5. Maintain constant control of situations in the restaurant including handling guest complaints, handling employee complaints, and other problems that are encountered. 6. Report any incidents to appropriate Supervisors. 7. Assure prompt, professional service to all guests. 8. Responsible for approaching tables and speaking with guests to obtain feedback about dining experience. 9. Handle administrative duties such as scheduling, payroll, filing, personnel maintenance and HR issues. 10. Advise the Remote Outlet Manager and/or the Restaurants Manager of daily problems and needs; utilize all available resources to maximize profits. 11. Complete daily reports including Daily Manager Report and any Incident Reports. 12. Prepare necessary paperwork, ordering of supplies and equipment needed for an efficient customer oriented operation. 13. Communicate regularly with associates and keep them informed on all Casino Activities and events. Act as a liaison between management and associates. 14. Ensure that staff behavior and appearance are in compliance with established standards. 15. Share accountability for achieving cost goals, labor and expenses. 16. Evaluate staff performance on a ninety (90) day and annual basis. 17. Maintain a current understandi