Manager, Retail

About the Role

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: The Retail Manager is responsible for achieving retail sales, cost of sales and inventory goals and managing the day-to- day operations of all company owned retail stores. The Retail Manager ensures guest satisfaction and profitability by offering the appropriate product selection and pricing while contributing to the business growth of the department. The Retail Manager is responsible for monitoring standards of performance of retail tenants and for administration of landlord/tenant relations. Lead, direct, and manages all department operations. Maintain regular presence throughout the department. Continuously provides employees with verbal recognition, direction, and support. Motivate employees daily by having a positive attitude and having an open line of communication Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards Monitors/coaches employees on performance, compliance with procedures and workload. Ensure employees follow safety, sanitation and security procedures. Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/store performance. Creates and modifies the weekly work schedule to accommodate employees, volume or other emerging trends while balancing staffing levels and labor to achieve ideal guest satisfaction and cost ratio. Reviews sales reports and inventory reports to determine if