VIP Host - Borgata

About the Role

Atlantic City, New Jersey The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: The Jr Casino Host is responsible for generating and maintaining guest relationships for the purpose of generating incremental revenue. Responsible for protecting company assets by accurate comp procedures and carded play evaluation. Responsible for hosting events and promotions. Responsible for maintaining and growing guest satisfaction scores by effectively solving guest complaint issues and maximizing guest enjoyment throughout the visitation process. All duties are to be performed in accordance with department and property policies, practices and procedures. THE DAY-TO-DAY: Provide excellent customer service and act as a good will ambassador to guests; anticipate and resolve problems as appropriate Meet monthly/quarterly goals in theoretical win dictated by Slot Marketing Director Educate and train hosted players on upcoming tournaments, promotions, and events; answer all hosted players questions in a timely manner, either in person or via phone or email Prepare, maintain and submit monthly slot and pit expense and comp reports Provide accurate accounting of all pit and slot players comp guidelines including but not limited to; all comp transaction, theoretical and actual win, room stock items, limo services, show tickets, etc. Identify and generate new member sign-ups with the purpose of increasing percentage of carded play Generate incremental carded play from existing hosted guests May be required to update club accounts with current address, phone number and email addresses THE IDEAL CANDIDATE: High School Diploma or GED Required 2+ Years of Prior Rele