Player Development Representative - FT

About the Role

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Out Commitment to Service: We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests. Job Summary: Under the direction of the Player Development Manager, this professional is responsible for building relationships with new and current customers. Acquiring a strong knowledge of Unity Card rewards program that include daily promotions as well as all upcoming promotions. This will all be achieved through interactions with customers on the casino floor, at special events; as well as by phone and email. GENERAL DUTIES: Consistently support Seminole Gaming’s culture and team philosophy throughout the property, conduct personal behavior that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the best result in Team Member/guest satisfaction while at the same time maintaining financial responsibility Promote positive public relations and create an enjoyable atmosphere for all Inspect and ensure a clean, safe working environment. Notify appropriate departments to handle deficient situations Crea