Box Office Representative - Borgata

About the Role

Atlantic City, New Jersey The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Ticketing Representative, you’ll be the gateway to unforgettable guest experiences. You’ll help guests secure tickets to exciting shows, events, and attractions across our properties while delivering warm, personalized service. From handling transactions with accuracy to turning challenges into positive experiences, you’ll play a key role in creating moments guests can’t wait to enjoy. THE DAY-TO-DAY: Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests Perform ticket verification prior to entry into exhibit and events Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services Resolve guest complaints within the scope of authority Utilize and balance a cash drawer and ticket sales with various tender types Interpret and operate numerous computer and ticketing systems with accuracy Answer multi-line telephones using proper etiquette THE IDEAL CANDIDATE: Work varied shifts, to include weekends and holidays is Required 6+ Months of Prior Relevant Experience in Customer service and cash handling is Preferred THE PERKS & BENEFITS: Opportunities for professional development and career advancement including networking opportunities, and community volunteer programs A supportive and collaborative work environment Wellness incentive programs to help you stay healthy physically and mentally Companywide discounts on hotel, entertainment, shopping, and food & beverage Ex