Usher On Call - MGM Springfield

About the Role

Springfield, Massachusetts The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As an Usher , you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us. STARTING PAY: $15.00 per hour THE DAY-TO-DAY: Review tickets to ensure correct event information Greet guests with eye contact, a smile and a friendly, welcoming greeting Advise supervisor and/or management of all unusual customer concerns Maintain awareness of crowd situations Maintain a working relationship with all departments, staff and vendors associated with the venue Provide any post event feedback to supervisor and/or management upon request Recognize, resolve, and/or report issues and safety concerns that could contribute to guest, staff, and/or vendor experience Retain event information provided during pre and post event briefing(s) as well as information provided regarding the property’s restaurants, services, shows and events THE IDEAL CANDIDATE: Maintain a friendly, polite demeanor, effective listening abilities with strong judgment skills Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts PERKS & BENEFITS: Free meals in our employee dining room. Free parking on and off shift. Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Professional and personal development through programs and networking opport