Fine Dining Room Mgr/Koi & LaCascata

About the Role

The Fine Dining Room Manager administers, directs and controls the effective and efficient operation of Koi and LaCascata Restaurants. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Upon approval of division management implement and maintain 5 star standards. 2. Train all restaurant staff to perform their job duties in accordance with departmental and company standards. On an on-going basis monitor performance to ensure that all staff consistently meet or exceed these standards. 3. Maintain high food and service standards including staff timing standards for proper customer service experience. 4. Evaluate, provide feedback and direct Shift Managers and all restaurant staff. 5. Ensure that all products served meet the established specifications and standards. Ensure proper food preparation and handling, efficient expediting from kitchen and that all food is presented properly on correct serving vessels. 6. Provide disciplinary action when needed. 7. Participate in weekly management meeting. 8. Maintain constant control of the restaurant including but not limited to; greeting and seating of guests, taking a proactive approach to resolving service failures, handling guest complaints in a manner that is consistent with a five star restaurant, responding to employee complaints on a timely basis, and addressing other problems that are encountered. Also responsible for making division management aware of pertinent issues as it relates to the above. 9. Report any incidents to appropriate Supervisors. 10. Personally handle reservations and requests of VIPS, dignitaries, casino officers, board members and Seneca Tribal Officials and their guests. 11. Assure prompt, professional service to all guests. 12. Responsible for approaching all tables and speaking with guests to obtain feedback about dining experience. 13. Handle adm