Western Door Steakhouse, Fine Dining Server - PT

About the Role

The Fine Dining Waiter/Waitress is responsible for providing professional, friendly, courteous service of food and beverage to every guest. Position requires ability to interact with the public, speak English clearly, retain details, physical exertion in the form of walking, standing, turning, bending, and lifting while carrying a large tray. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Report to work on time, well-groomed in full uniform with badge on upper left side of uniform. 2. Provide prompt, friendly, and courteous service of food and beverage to all our guests. 3. Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language. 4. Maintain full knowledge of menu, wine list, and daily features. 5. Provide prompt, friendly, and courteous service; be hospitable, friendly and polite to all guests, co-workers and management. 6. Have a strong understanding of the philosophy and goals associated with a fine dining server and be supportive of them at all times. 7. Be knowledgeable of the standards of American Service in a fine dining restaurant as well as proper wine service. 8. Greet all guests within one minute in a friendly and courteous manner. 9. Serve and clear tables, brush crumbs from tables, replenish beverages as needed. 10. Inquire about guest satisfaction within one to two minutes of main course being served. 11. Be familiar with all check and cashiering procedures: hold the check until it is requested, present check, cash out check within 4 minutes. 12. Mentally record guest reactions to the service, food, comfort and atmosphere of the dining room. This information has value. Remarks made to a server, or within their hearing; should be written down and given to the management. A guest’s praise should be sent along as well as complaints. 13. Always maintain