Hybrid Floor/Dealer - Table Games - FT

About the Role

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: This position is responsible for providing superior service to both the internal and external Guests. The incumbent is also responsible for monitoring and controlling an area of a pit consisting of one or more games to assure the delivery of customer service standards, while maintaining the integrity of the games. This position will require three (3) days a week working in a Floor Supervisor role and two (2) days a week working in a Table Games Dealer role. Essential Job Functions: Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play. Responsible for knowing all policies & procedures of the specific table game he/she is supervising. Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale. Works diligently to support the Seminole Gaming’s culture and team philosophy throughout the property. Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages other team members to do the same. Promotes positive public relations and creates an enjoyable atmosphere for all customers. Amicably resolves customer related problems in a fast paced environment. Ensures the protection of customer’s rewards and credit lines. Complies with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines. Complies with all regulatory requirements. Maintains confidentiality of all Seminole Gaming trade