MGM Resorts International
Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: It is the primary responsibility of the Executive Director of Casino Marketing Strategy to effectively market, evaluate, recruit, establish and maintain a professional relationship with high-end casino guests and Casino Marketing Executives alike. In partnership with the Vice President of Casino Marketing for the assigned properties, this role leads the development and execution of customer development strategies aimed at enhancing guest engagement, loyalty and long-term value to the organization. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. THE DAY-TO-DAY: Set strategic direction and drive results for Marketing and Casino Marketing VIP Services Participate in developing marketing strategies to increase volume and market share; investigate potential opportunities for incremental revenue whenever possible Implement customer development strategy in partnership with Vice President of National Marketing and Corporate Casino Marketing Partner with cross-functional departments to ensure premium player overall experience expectations are consistently met and address service shortfalls promptly by engaging directly with guests to recover and rebuild relationships when necessary Maintain a deep understanding of casino operations and dynamics across all South Pod properties and develop and implement strategies that drive business growth with a company-wide mindset Design and deliver training programs and materials to enhance the capabilities of the casino host team, fostering a culture of continuous improvement and
Note: Nevada requires a state gaming work permit AND a county sheriff's work card. The sheriff's card is employer-specific in Clark County. Gaming employees must apply for a work permit within 30 days of hire.
These credentials make you a stronger candidate for executive roles and can increase your starting pay.
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This position requires a NV gaming license. CasinoComp provides step-by-step license guidance for all markets.
