Front Desk Clerk - New York New York

About the Role

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Front Desk Clerk at New York New York, you are responsible for warmly welcoming guests to the property, ensuring that their unique needs are met to create memorable experiences during their stay. This role includes managing check-ins and check-outs, addressing guest inquiries and complaints, and collaborating with other departments to enhance overall guest satisfaction. THE STARTING RATE: $19.35 hourly THE DAY-TO-DAY: Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics Deliver a seamless and professional experience managing early and late property arrivals/departures and walk‐ins and all other tasks associated with guest room check‐ins and check‐outs Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests Partner with Housekeeping and other related departments to meet guest expectations and special requests Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle‐free experience from start to finish THE IDEAL CANDIDATE: High School Diploma, GED, or equivalent is required Must be 18