Beverage Cocktail Server (PT)

About the Role

The Beverage Cocktail Server is responsible for providing fast, friendly and courteous service to every customer while taking and serving beverage orders. Responsible for taking beverage orders and serving complimentary beverages to guests, slot and pit areas. Position requires ability to interact with the public, speak English clearly and remember details. Physical exertion in the way of walking, standing, turning, bending, lifting and carrying is also required. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Work in assigned area, such as a dining room, lounge or casino floor and pleasantly take beverage order from guests. 2. Present the beverage order to the bartender and write checks properly while waiting for the beverage to be prepared. 3. Present check to the guest, accept payment and give change when necessary. 4. Maintain the server’s station in a neat, clean and sanitary condition at all times. 5. Be knowledgeable of casino promotions and events in order to provide answers to customer questions. Inform customers of forthcoming special events and other facilities, such as food service, etc. 6. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times. 7. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff. 8. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies. 9. Must complete all required SGC Training programs within nine (9) months from commencement of employment. 10. Attend all necessary meetings. 11. Duties, respons