Player Services Cashier Lead

About the Role

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK: https://wd5.myworkday.com/cowlitz/d/inst/1$9925/9925$4765.htmld Pledge for Success: We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are. Position Summary: The Player Services Cashier Lead is responsible for communicating pertinent information to all Player Services Cashiers and Ambassadors in a timely manner. Primary Duties and Responsibilities: Promotes superior guest service. Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani. Interacts with guests, encouraging membership in Players Club and Forever Rewards Card programs, rewarding patrons for play, and effectively handling questions and problems. Processes new Player’s Choice membership applications and creating cards in the Streamline database. Distributes monies to guests via Slot Ticket redemption, chip redemption, and check cashing. Processes monetary transactions for other departments. Ensures that all transactions are completed in an efficient and accurate manner. Responsible for securing the integrity of assigned assets. Maintains the accountability of company funds in accordance with Internal Controls and Gaming Commission Rules and Regulations. When working as the Chip Banker, he/she is responsible for the accountability of the chips in the Casino. The Chip Bank will receive and process chip transfers to and from other banks and windows. This bank will also receive Table Credits and issue Table fills to the pits. Demonstrates an understanding in all Player Services front line operations. Identifies, prioritizes, and assist front line team members with questions. Assists trainin