Player Services Supervisor (Swing)

About the Role

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK: https://wd5.myworkday.com/cowlitz/d/inst/1$9925/9925$4504.htmld Pledge for Success: We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are. Position Summary: Supervises others while delivering exceptional guest service while meeting guest Slot Ticket Redemption, Chip Redemption, Check Cashing and Player Services. Primary Duties and Responsibilities: Promotes superior guest service. Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani. Enforces Casino regulatory rules and regulations, Casino internal controls and accounting controls to safeguard the company’s assets. Ensures compliance with Gaming Regulations and other Federal/State agencies Assists in monitoring business demands and makes necessary scheduling and staffing adjustments. Assists the Cage Shift Manager with day-to-day operation of the Cages to include training, counseling, and supervision of employees. Promotes superior Guest service to both Internal and External Guests. Establishes and maintains positive working relationships with all departments. Handles guest service and employee related issues with composure and professionalism Assumes the responsibilities of the Cage Shift Manager in his/her absence. Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment. Performs other related duties as assigned. Minimum Qualifications: High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD). Must possess excellent interpersonal skills with an ability to foster a supportive