DR-Players Club Representative/Marketing Shift Manager

About the Role

The Players Club Representative (Primary position) is called upon to fill the Marketing Shift Manager (Secondary position) when needed. This position provides quality customer service and issues Player’s Club cards to new and existing guests efficiently and accurately and is carefully executes promotions/events. Assists and maintains a comfortable, positive environment for guests that enter the casino facility. Answers the telephone and takes messages when necessary, transfers all calls to appropriate persons and answers basic questions asked by caller. Works on a rotating schedule with other Players Club Representatives to document motor coach arrivals, distribute group packages; records guest head counts, handles problems with guests or group leaders. When needed, supervising the day-to-day operations of the Marketing department, assists staff in issuing guest accounts in an accurate and professional manner, developing, coordinating, and implementing aspects and activities of promotions and busses. Ensures staff is knowledgeable and follows company internal controls, policies and procedures. The Shift Manager requires a high attention to detail, oral and phone communication skills, and a strong customer service orientation. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objective. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Ability to provide the highest level of Customer Service at guests at all times, with ability to communicate effectively to guest and other departments professionally. 2. Assist in execution of promotions, busses and events. Responsible for awareness of current promotions/busses/events and relaying all information to guests. 3. Relay Seneca Club card uses and benefits to each guest, as well as describe any and all current and upcoming promotions/bus incentives/events and entering correct and accurate guest information in to ACSC system. 4. Issuing