Hospitality Host

About the Role

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE Position Summary: This position is responsible for monitoring access to the VIP Lounges, handling service issues on the gaming floor, responding to inbound host calls and creating a friendly, positive and welcoming environment for our guests. Primary Duties and Responsibilities : includes but not limited to: Greets guests entering the lounges in a positive and friendly manner Obtains photo identification for all members requesting access to the VIP Lounges Records all guests accessing the lounges according to department policies and procedures Ensures guest satisfaction by interacting with them and resolving any issues Remains visible on the casino floor, including high-limit areas and lounges Creates Players Club accounts for new members, explains the program, verifies that account information is correct and reissues cards for existing accounts Refers guests to appropriate Executive Host or to Player Development Offers comps and event tickets to qualified customers, offers alternatives and up-sells the property according to department policies and procedures Supports all Mohegan Sun marketing efforts Secondary Duties and Responsibilities: Communicates guest feedback with management Maintains and respects confidentiality of marketing programs, guest and employee information and databases Takes ownership of guest requests and seeks assistance if outside the scope of position Assists with maintaining the overall condition of the VIP Lounges by reporting any damage or needed repairs to management Maintains an awareness of suspicious activity, intoxicated or underage guests Minimum Education and Qualifications: High School Diploma or equivalent One year of experience in a high volume casino, hospitality environment or previous customer service experience Competencies : Incumben