Cage Shift Supervisor - Mandalay Bay

About the Role

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB : As a Casino Cage Supervisor, you play a key role in ensuring smooth cage operations by guiding your team through accurate, efficient, and compliant financial transactions. In addition to supporting a high level of guest service, you are responsible for ensuring alignment with company policies and with Federal, State, and local gaming regulations. Your leadership helps create a secure, seamless experience for both guests and team members, delivering the kind of service that leaves a lasting impression. THE STARTING RATE: $27.00 THE DAY-TO-DAY: Oversee daily cage operations by monitoring quality standards, delegating tasks, running shift reports, verifying and approving transactions in accordance with internal control standards Ensure consistent delivery of exceptional guest service, resolve guest complaints, supervise and support programs such as MGM Rewards, MyVegas, and the MGM Rewards Mastercard and assist with MGM Rewards member requests and disputes professionally and promptly Assist the Casino Cage Manager in balancing the banks at the end of each shift according to departmental variance policies and ensure that all reports and forms comply with Title 31 regulations Issue FREEPLAY, complimentary play coupons, and adjust tier credits for guests as requested, in accordance with company policies and procedures Collaborate with workforce management and the Casino Cage Manager to coordinate work schedules, handle vacation requests, and maintain attendance records to ensure adequate staffing levels Promote a positive, inclusive work environment that values guest service,