Front Office Assistant Manager

About the Role

Supervise Front Desk Clerks, Rooms Controllers, Concierge, Reservations, PBX and  Arcade. Handles scheduling, payroll, variances,  Team Member files, up sell program,  rate/inventory management and guest/associate relations.   • Processes non-guaranteed, casino and other general reservations to ensure hotel  occupancy is maximized.  • Attend meetings and give shift briefings daily.  • Ensure manager’s bank is counted and bank out procedures are followed.  • Monitor reservations and ensure billing is set up correctly and guests are processed  in a timely manner.  • Ensures all associates are logged in answering the phone with in 3 rings, and  abandonment rate is kept at 3% or lower.  • Set the example and tone for the office with a friendly, courteous, and professional  manner while utilizing IP direction skills.  • Ensure staff keeps standards high and maintain IP policy and procedures. • Constant knowledge and use of the following systems: hotel, player system and  flight system. • Constant knowledge of airport policies and procedures.  • Constantly coach, train and counsel associates on policy and procedures and  update associate files.  • Constantly creates and ensures a fun-filled and exciting environment where the  flawless delivery and execution of service excellence is paramount. • Constantly demonstrates a positive and enthusiastic demeanor to guests, • Constantly ensure staff adheres to all company policies and procedures. • Constantly ensures Signature steps are being followed. • Constantly maintain a good working relationship with the entire casino and hotel  staff.  • Constantly maintains knowledge of Hotel, Community and Special Events to provide  guests with superior service.  • Constantly oversees entire Hotel Front Office (Front desk clerks, concierge, room’s  controller, PBX, reservations and arcade). • Constantly review office bud