MGM Resorts International
National Harbor, Maryland The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: Make every call feel like a VIP experience. As a VIP Services Representative at MGM National Harbor, you’ll be the voice behind unforgettable guest moments—turning exclusive offers into seamless, personalized stays that keep our most valued players coming back for more. THE DAY-TO-DAY: Answer incoming calls from guests responding to casino offers, VIP invitations, and gaming promotions Deliver a white-glove booking experience by handling hotel, dining, entertainment, and event reservations Assist with modifying, canceling, and enhancing reservations while ensuring accuracy across multiple systems Evaluate guest gaming activity to determine eligibility for complimentary offers and services Settle accounts and apply comps in line with established guidelines Anticipate guest needs and identify opportunities to upsell and cross-sell amenities and MGM Rewards benefits Collaborate across departments to resolve guest concerns and elevate the overall experience Maintain detailed, accurate guest records while multitasking in a fast-paced environment Partner with leadership and quality coaches to continuously improve performance THE IDEAL CANDIDATE: High School Diploma or a GED 2+ years of experience in VIP services, call center, hospitality, concierge, or front desk THE PERKS & BENEFITS: Health & Income Protection benefits (for eligible employees) Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free meals in our employee dining room Free
These credentials make you a stronger candidate for food beverage roles and can increase your starting pay.
Sign in to auto-fill your profile info before applying
This position may require a valid gaming license. CasinoComp provides license guidance for all markets.
