FRONT DESK AGENT

About the Role

Act as liaison between hotel guests and management. Responsible for providing courteous and efficient service in greeting guests, selling rooms and providing information and other guest services. Maintains customer accounts and collects revenue in settlement. Provides accurate, up to date information and direction concerning the hotel and its facilities to requesting guests, visitors, and phone callers. Promotes positive public relations. Performs other duties as assigned. High school diploma o…

Key Responsibilities

• • Perform all duties required for the FRONT DESK AGENT role in accordance with state gaming regulations
• • Maintain a professional and guest-focused demeanor at all times
• • Collaborate with supervisors and team members to ensure smooth operations
• • Adhere to all internal controls, policies, and procedures

Requirements

• • Must be 21+ years of age
• • Ability to obtain and maintain applicable gaming license (NJ)
• • Prior casino or hospitality experience preferred
• • Excellent communication and customer service skills