Hotel Guest Service Agent

About the Role

BASIC DUTIES & RESPONSIBILITIES:  Responsible for the greeting, checking in and out, and associated needs of guests are met in a courteous, friendly and professional manner.  Responsible for polite and efficient transferring of calls as needed.  Accurately enter information into computer lodging system.  Effectively work with VIP Services to ensure proper handling of all VIP’s.  Promote and project a positive image of Fitzgeralds Casino Hotel to all callers.  Other associated duties as re…

Key Responsibilities

• • Perform all duties required for the Hotel Guest Service Agent role in accordance with state gaming regulations
• • Maintain a professional and guest-focused demeanor at all times
• • Collaborate with supervisors and team members to ensure smooth operations
• • Adhere to all internal controls, policies, and procedures

Requirements

• • Must be 21+ years of age
• • Ability to obtain and maintain applicable gaming license (MS)
• • Prior casino or hospitality experience preferred
• • Excellent communication and customer service skills