Room Controller- Reno, NV

About the Role

Description The Rooms Controller is responsible for managing the assignment of rooms and supports the front office by serving as the liaison between housekeeping, VIP, casino marketing, group reservations, sales, room’s revenue, and the front office. Responsibilities Handles inventory, room maintenance, room communication, out of order rooms Provides quality guest services that include facilitating Maximo work order, Ivy inquiries, and answers internal and external calls throughout their shift,…

Key Responsibilities

• • Perform all duties required for the Room Controller- Reno, NV role in accordance with state gaming regulations
• • Maintain a professional and guest-focused demeanor at all times
• • Collaborate with supervisors and team members to ensure smooth operations
• • Adhere to all internal controls, policies, and procedures

Requirements

• • Must be 21+ years of age
• • Ability to obtain and maintain applicable gaming license (NV)
• • Prior casino or hospitality experience preferred
• • Excellent communication and customer service skills