VIP Lounge Representative - On Call (Caesars Palace LV)

About the Role

Description As a Guests Services Agent you will be responsible for completing arrival and departure transactions for our VIP guests checking in/out of the hotel. VIP representatives assist in booking all dinner, show, entertainment, and any additional requests for our VIP’s. Additionally, Agents are resources for all guest questions and are empowered to assist VIP’s when resolving any guest concerns. Agents are expected to take full ownership of all guest requests and see it through as well as …

Key Responsibilities

• • Perform all duties required for the VIP Lounge Representative - On Call (Caesars Palace LV) role in accordance with state gaming regulations
• • Maintain a professional and guest-focused demeanor at all times
• • Collaborate with supervisors and team members to ensure smooth operations
• • Adhere to all internal controls, policies, and procedures

Requirements

• • Must be 21+ years of age
• • Ability to obtain and maintain applicable gaming license (NV)
• • Prior casino or hospitality experience preferred
• • Excellent communication and customer service skills